Candidate MUST have these qualities:

• Friendly and helpful with everyone
• Enjoy working with real estate agents, clients and other referral partners.
• Patient and caring with clients
• Respond positively to clients and real estate agents with concerns
• Makes people ecstatic that they work with your team
• Team player (willing to do whatever it takes to help the team)
• Willing to take on various responsibilities with a positive attitude
• Looking to be an integral part of a positive work environment
• Computer skills- ability to learn software program easily
• Detail-oriented is a MUST!

Office work hours:-

8 am – 5 pm Monday through Friday

Misc:

• Greet and meet clients in office:  Review & copy documentation being turned in
• Various Tasks as needed & assigned by Office Manager
• Open Office at 8 am and close office at 5 pm Monday through Friday

Main Office Duties

1. A.  Provide Exceptional service from Initial Contact through Closing
2. B.  Get Closing Docs ready 24-48 hours ahead of closing schedule
3. C.  Help get Clients and Prospects Pre-Qualified
4. D.  Put out “Fires”

 A.     Provide Exceptional service from Initial Contact through Closing

• Email or call client and collect items from “needs” list
• Follow up.  Get items back within 24-48 hours. 
• Review application the day it is received from LO
• Use checklist to make sure all “docs” are present and sign off on Documentation checklist
• Make sure file is in order and neat
• Make sure bank statements and supporting financials are present. (Verify income/assets)
• Give COMPLETED file to Loan Processor within 24-48 hours of receipt
• Purchases – send welcome video email to both agents introducing yourself and team.  Send reminder to L.O. to call to both agents
• Refinances – send welcome video to the client introducing your self and the team
• Work with processor to obtain conditions (both borrower and realtor) throughout loan process
• Call both the buying agent and selling agent once a week with a file update
• Answer questions from all parties involved
• Lock interest rates and terms on loan if not already done (consult LO)

 B.      Get Closing Docs ready 24-48 hours ahead of closing schedule

• Follow-up with “condition” calls to make sure they are received.  Keep calling or emailing.
• Get updates from processor on a daily basis
• Have a weekly team meeting to discuss pipeline and it’s status
• Call client 2 days before closing and go through closing checklist. Let them know what they need to bring to closing.
• Make sure someone (if not LO) is scheduled to attend the closing and deliver the closing gifts
• Order closing gifts

C.     Help to get clients and prospects pre-qualified (Take apps if Licensed (similar to Junior LO)

• Have a good knowledge of underwriting guidelines
• Take BASIC information for LO, run credit and set up appointment for LO and client for loan scenario and quoting rates and fees
• Help LO call leads and set up phone appointments
• Help LO call leads to set up “in person” meetings
• Enter information given to you by LO into Loan Scenario Software (Encompass preferred)
• Create Loan Presentation using Jing, Mortgage Coach or other Presentation
• Software and provide link to LO
• *Assist LO with providing 2-3 loan scenarios for prospective clients*
• *Attend “In Person” appointments with clients (app or pre app) when LO cannot (Quoting rates, loan scenarios, etc.)

Must be licensed for *Activities (Licensing is preferred)

• Quote rates
• Loan scenarios
• Quoting fees
• Pre-qualifications
• Full loan applications
• Pre-qualifications OK’d and given to realtors

D.     Put Out “Fires”

• Be a direct liaison with the Processor and chase down conditions
• Smooth ruffled feathers with referral partners
• Smooth ruffled feathers with clients

Please send resumes to Teamella@efshomeloans.com with the subject line "Transaction Coordinator Application"